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AI is changing the business landscape and not just replacing jobs with robots. It has penetrated almost every sector, from marketing to quality control and assurance, customer experience, service and support, and employee experience. Today, there are so many AI tools and techniques that can automate repetitive tasks, provide real-time recommendations and insights, and even improve employee well-being, all of which translate to increased employee productivity.
What does this mean to the business world, and how can companies use this to improve employee performance and engagement and gain a competitive edge? We spoke with AI pioneer and celebrated serial entrepreneur, Ravi Vadrevu, about this, including AI tools and techniques you can utilize and the benefits they provide to both employees and employers.
Ravi Vadrevu is the founder of Kalendar AI, an AI-powered customer lead-generating tool that creates new encounters by sifting through 340M+ ideal client profiles and interacting with them. He has also built other revolutionary platforms. Ravi has been in the AI space for years. He has a unique experience building companies in social networking (MySpace, BranchOut). Ravi was one of the first few people to get access to GPT3 when it was released (dubbed Generative AI now).
According to Mr. Vadrevu, AI is a game-changer for businesses and will create many opportunities for all parties involved. “Unlike some years back when everything was manual, AI has automated so many processes, giving you more time to tend to other important work,” Vadrevu says.
AI-powered tools like Testim speed up the authoring, execution, and maintenance of automated tests. These tools and techniques can streamline repetitive and time-consuming tasks such as inventory management, data entry, and scheduling. Chatbots and virtual assistants also provide 24/7 support to the employee and customer, especially today when there is a growing need for a customer service department.
“People expect more from customer service today than they did three or four years ago. With the massive shift to the digital space, consumers know they have so many options and don’t hesitate to walk away when they feel they are not valued or respected. They expect companies to go the extra mile to ensure their satisfaction, which means 24/7 support,” Ravi adds.
With chatbots, companies can now provide instant responses. This leads to increased engagement and brand awareness. B2BOT platforms like WeChat or Facebook messenger can help you reach new customers.
There is no doubt AI has transformed the business sector. It has revolutionized customer, employee, and employer experience, creating more opportunities and increasing employee productivity. But according to Ravi, this is just the beginning.
“The impact of AI on the world will be 10 to 20 times the impact of what social media has done in the last 15 years, except it’s going to happen in the next 5 years. In the coming years, we expect to see more AI automated tools and techniques that will change the business world even more, ushering in a new era,” Ravi concludes. He has a non-incumbent viewpoint on how entrepreneurs could take advantage of this massive wave without worrying about the competition.
